Incorrect Personal Details
A mismatch between the information entered in your Fairplay account and the details shown on your submitted documents can prevent successful verification. Check names, dates, and other required details carefully.
Problem Solutions
Fairplay KYC Verification Problem Fix
Having trouble completing KYC verification on Fairplay? This guide explains common verification problems and the checks you can make when your documents are rejected, pending, unclear, or do not match your account information.
KYC verification is used to confirm account details and may be required for certain account activities. Providing accurate information and clear documents can help avoid unnecessary verification delays.
Why Does This Happen?
Blurry Documents
Documents that are blurred, cropped, damaged, or difficult to read may not provide enough information for verification. Upload a clear image or scan where all required details are visible.
Expired Documents
An expired identity document may not be accepted for verification. Before submitting a document, check its validity and use an eligible, current document where required.
Wrong Document Type
Submitting a document that is not accepted for the requested verification step can result in rejection. Review the instructions and provide the document type specifically requested.
Name Mismatch
If the name on your account differs from the name shown on your verification document, additional checks may be required. Make sure your account information is accurate and consistent.
Verification Still Pending
KYC reviews may take additional time when documents require manual checking or further information. Avoid repeatedly submitting the same documents while an existing review is still pending.
How to Fix It
Check Your Account Information
Review your Fairplay account details before submitting KYC documents. Make sure the information entered in the account matches the information shown on the documents you intend to provide.
Upload Clear Documents
Use a clear, complete image or scan of the requested document. Make sure the text, photograph, document edges, and other relevant information are visible and not covered by glare or shadows.
Check Document Validity
Confirm that your submitted document is current and has not expired. If the verification instructions specify particular documents, use one that meets those requirements.
Submit the Correct Document
Read the verification instructions carefully before uploading anything. Selecting the wrong document category or submitting an unsupported document can cause the verification process to fail.
Avoid Duplicate Submissions
If your KYC request is already being reviewed, avoid uploading multiple versions repeatedly unless the platform specifically asks you to resubmit. Multiple submissions may make it harder to identify the correct document.
Contact Fairplay Support via WhatsApp
If your verification remains unsuccessful or pending beyond the expected period, contact Fairplay support through WhatsApp. Explain the issue and provide the relevant account or verification information requested by the support team.
Quick Checklist
Before contacting support, review these points to make sure your KYC submission meets the basic requirements:
- Does your account information match your identity document?
- Is the submitted document valid and not expired?
- Is the document type accepted for verification?
- Are all four corners of the document visible?
- Is the uploaded image clear and readable?
- Are there any shadows, glare, or reflections covering important details?
- Have you already submitted the same document for review?
FAQ
Frequently Asked Questions
Why is my Fairplay KYC verification failing?
KYC verification can fail because of incorrect account details, unclear documents, expired identification, unsupported document types, or information that does not match. Review the submission carefully and correct any issue identified by the platform.
How long does Fairplay KYC verification take?
The verification time can vary depending on the documents submitted and whether additional checks are required. If the status remains pending beyond the timeframe provided, contact Fairplay support for an update.
What should I do if my KYC document is rejected?
Check the rejection reason if one is provided, then correct the relevant issue before submitting another document. Make sure the replacement document is clear, valid, and matches your account information.
Can I submit another document for KYC verification?
If the platform allows alternative documents, you can submit an eligible document that meets the stated verification requirements. Follow the instructions provided rather than uploading unrelated documents.
Why does my KYC status still show pending?
A pending status generally means the verification has not yet been completed. Additional review or information may be required, so check your account for any instructions and contact support if the status remains unchanged for an extended period.
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